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Interviews

The first part of that question sounds simple enough, what is strategy. However, one of the biggest problems I see with strategic planning is that organizations often have a difficult time defining the word strategy, and using a consistent definition throughout the organization. For some companies, strategy represents long-term goals, whereas for others the term refers to specific action plans or tactics. Still others may consider strategy a word picture…
Conducted by: Stacey Barr, Performance Measures Specialist Listen to this webcast to hear Paul discuss Balanced Scorecard implementation issues and tips with performance management specialist Stacey Barr. You’ll learn how to avoid implementation traps, how to ensure executive sponsorship, what’s the best way to cascade the Scorecard, and much more.
Introduction to Interview In August 2008, Memory Nguwi, Partner and Principal Consultant for Organisational Excellence Consultants (Pvt) Ltd. Zimbabwe interviewed Paul Niven, Balanced Scorecard expert, management consultant and author. This is the text of that interview. Question One: In my experience implementing the Balanced Scorecard I normally encounter a lot of enthusiasm from management at the beginning of the project but watch it fade away after a few months of…
Interview with Sven Edvinsson, Senior Vice President, Head of Group Planning, Nordea Headquartered in Stockholm, Sweden, Nordea is the leading financial services group in the Nordic and Baltic Sea region with about €325.5 billion in total assets. For 2005 it reported net profit of €2,268 million. Nordea was inducted into the prestigious Balanced Scorecard Collaborative Hall of Fame in 2004. How long have you been responsible for facilitating the Balanced…
Peter Ryan, Corporate Performance Manager, Christchurch City Council, New Zealand talks about what it takes to become an adaptive organization. How would you define an adaptive organization? An adaptive organization is structured around defined outcomes and the strategies for getting there. By outcomes I mean the effects the organization is trying to achieve and not merely the quantities it trades. So there is some specificity around the effects it is…
Interview with Peter Ryan, Corporate Strategy and Performance Planner, City of Brisbane until November 2005 Brisbane City Council is Australia’s largest local authority and one of the biggest city administrations in the Southern Hemisphere. This sub-tropical city has an annual budget in excess of A$1.6 billion, over 7,000 employees and is responsible to a population of almost one million residents. In October 2003 Brisbane City Council was inducted into the…
Interview with Lawrence Ganti, Corporate Director, Office of Strategy Management, Serono. Headquartered in Geneva, Switzerland, Serono reported 2005 revenues of more than $2.5 billion, making it the largest biotechnology company in Europe and among the leaders in the world. It has eight manufacturing plants and 4,900 employees spread across 45 countries. Serono’s groundbreaking work includes its treatments for infertility, growth hormone deficiency and multiple sclerosis. Serono was inducted into the…
Interview with Julian Taylor, Scottish Enterprise Julian Taylor is director of strategy development and network performance for Scottish Enterprise (SE). With about 2500 employees The Scottish Enterprise Network is Scotland’s main economic development agency and comprises Scottish Enterprise National (the coordinating body) and 12 Local Enterprise Companies (LECs) that collectively cover 93 per cent of the nation’s population. This interview was conducted in 2004. How long have you been responsible…
Interview with John Monczewski, Booz Allen Hamilton This interview was conducted in 2003, when John Monczewski was Manager, Balanced Scorecard for The GO-Team of the global management consultancy Booz Allen Hamilton. With then about 900 employees and headquartered in McLean, Virginia, USA, The GO-Team is an amalgam of the support functions of a conventional corporate structure. How long have you been the balanced scorecard manager within The GO-Team at Booz…
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