Breadcrumbs

Interviews

Felix Kwok Wah Ng is Standards and Performance Manager, MTR Corporation. Based in Hong Kong and with about 7,000 employees, the MTR Corporation operates a railway network of 91 kilometers with 53 stations. With a daily patronage of over 2.4 million passengers, the railway system is one of the most intensively utilized in the world. Besides railway operations, the corporation is also actively involved in the development of key residential…
Interview with Bjarte Bogsnes, Project Manager Beyond Budgeting, Statoil Headquartered in Stavanger, Norway, Statoil is an integrated oil and gas company with about 25,000 employees and activities in 32 countries. For 2005 it reported total revenues of approx US$60 billion. How is the Balanced Scorecard process managed within Statoil? We don’t have a single Balanced Scorecard manager. Scorecard facilitation is really the responsibility of several people who work closely together.…
Interview with Barbara Possin, Vice-President for System Quality and Strategic Alignment, St Mary’s/Duluth Clinic Health System Headquartered in Duluth, Minnesota, USA, St. Mary’s/Duluth Clinic Health System (SMDC) incorporates 20 clinics, four hospitals and an array of specialty care services to the people of northern Minnesota, western Wisconsin and Michigan. Fiscal 2003-2004 revenues were about $656.5 million and it has about 6,300 employees. SMDC was inducted into the prestigious Balanced Scorecard…
In this series of interviews recognized experts describe how to create an adaptive enterprise. The expert in the chair this time is John McMahan, Senior Business Advisor, The Hackett Group. Please summarize what you perceive as the main strengths of the conventional budgeting process? That’s difficult. I guess one strength it has is that it marshals the resources of the organization in a similar direction. Because you translate activities into…
In this series of interviews recognized experts describe how to create an adaptive enterprise. The expert in the chair this time is Jeremy Hope, Research Director, Beyond Budgeting Round Table. How would you define an adaptive organization? A way I would define it is that a truly adaptive organization is pulled by the customer rather than pushed by the plan. Particularly an adaptive organization constantly responds to its environment, to…
In this series of interviews recognized experts describe how to create an adaptive enterprise. The expert in the chair this time is Dr. Fritz Roemer, Senior Business Advisor, The Hackett Group. How would you define an adaptive organization? An adaptive organization is very much a proactive organization. This means that the organization is proactively thinking about the future. It is focusing on what is really important and not just doing…
Interview with Bernard Marr, author of Strategic Performance Management: Leveraging and measuring your intangible value drivers. Bernard Marr, CEO and Director of Research at the Advanced Performance Institute, has produced a book that is fast becoming recognized as a significant contribution to the field of strategic performance management. What makes this book stand out from the crowd is that Marr introduces a new and innovative performance management framework, which he…
Creating an Adaptive Organization James Creelman and Jonathan Chocqueel-Mangan are co-authors of the Report: Reinventing Planning and Budgeting for the Adaptive Enterprise, Business Intelligence, 2006. This is a transcript of the initial conversation that shaped the content and key arguments of the Report. Jonathan Chocqueel-Mangan is a UK-based Partner with Heidrick and Struggles, the world's premier provider of senior-level executive search and leadership consulting services, including talent management, board building,…
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