Breadcrumbs

KPI Library

The following library of key performance indicators is intended to provide an example of the choices some organizations make in building their scorecards and dashboards.

 

Water Services

  • Households served
  • Pipeline maintenance
  • Total abstraction
  • Cost of customer service
  • Number for service irregularities
  • Average debtor days ...

download_full_list.gif

Telecommunications

  • Wait times
  • Revenue per call
  • Service life of equipment
  • Downtime
  • Average revenue per user (ARPU)
  • % of non-voice revenue ...

download_full_list.gif

 

 

   

 

More KPIs

 

Page 2 of 7