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KPI Library

All businesses are unique and have their own reporting needs. A well implemented Performance Management methodology is based on well chosen Performance Management metrics that fit together in balanced harmony. The following library of key performance indicators is intended to provide an example of the choices some organizations make in building their scorecards and dashboards.

 

Financial

  • Inventory turnover
  • Inventory value
  • Employee work center loading
  • Employee scheduled time
  • Employee available time
  • Machine work center loading ...

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Customer

  • Annual sales/customers($)
  • Average customer size($)
  • Customer rating (%)
  • Average time from customer contact to sales response
  • Average time spent on customer relations
  • Customers/employee ...

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Internal Process

  • On-Time Delivery
  • Administrative expense/total revenues (%)
  • Administrative expense/customer ($)
  • Average Lead Time
  • Contracts filed without error
  • Lead time, product development ...

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Learning & Growth

  • Employee participation
  • Training hours per employee
  • Average years of service
  • Absenteeism
  • Turnover rate
  • Employee suggestions ...

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More KPIs

 

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